At Happy People Gift Co., we want you to shop with confidence. If something is not right with your order, we will do our best to make it right. This Return & Refund Policy explains how returns, exchanges, refunds, digital products, gift cards, and damaged items are handled.
If you have any questions before placing an order, please contact us at support@happypeoplegiftco.com or visit https://happypeoplegiftco.com.
Websites Covered by These Policies
Unless otherwise stated, this policy applies to Happy People Gift Co. and all websites that are owned, operated, or managed by Happy People Gift Co., including, but not limited to:
- HappyPeopleGiftCo.com
- HappyPeopleGolf.com
- HappyPeoplePickleball.com
- HappyPeopleVolleyball.com
- HappyPeoplePadel.com
- HappyPeopleRun.com
- HappyPeopleRead.com
- HappyPeoplePilates.com
- HappyPeopleYoga.com
- HappyPeoplePaint.com
- HappyPeopleHYROX.com
These websites may share common technology platforms, payment processors, fulfillment providers, analytics tools, email marketing services, customer support systems, and editorial resources. By accessing or using any of these websites, you acknowledge that the applicable policies published by Happy People Gift Co. govern your use of those websites, unless a specific website publishes its own separate policy.
As Happy People Gift Co. continues to grow, additional websites, brands, and online services owned or operated by Happy People Gift Co. may also be covered by these policies, even if they are not individually listed above. The most current list of affiliated websites may be found through HappyPeopleGiftCo.com.
Our Return Policy
Most eligible physical products may be returned within 30 days of delivery.
- Items must be unused and in their original condition.
- Items should include original packaging, tags, and accessories when applicable.
- Items must not show signs of wear, damage, or misuse.
- Returns must be accompanied by proof of purchase or your order number.
Returns that do not meet these conditions may not be eligible for a refund.
How to Start a Return
- Contact us at support@happypeoplegiftco.com within 30 days of delivery.
- Include your order number and the reason for your return.
- If requested, provide photographs of the item.
- Wait for return instructions before sending the item back.
Items returned without authorization may experience delays or may not be eligible for a refund.
Return Shipping
Unless the return is due to our error or a defective or damaged item, customers are responsible for return shipping costs and original shipping charges are generally non-refundable.
We recommend using a trackable shipping service for higher-value items. Happy People Gift Co. is not responsible for returns lost in transit.
Refunds and Exchanges
After your returned item has been received and inspected, we will notify you of the status of your refund. If approved, refunds will be issued to the original payment method.
Depending on your financial institution, refunds may take 5-10 business days or longer to appear on your statement after processing.
If you receive a defective, damaged, or incorrect item, we will work with you to provide an appropriate replacement or exchange, subject to product availability. If a replacement is unavailable, we may offer a refund or store credit.
Damaged or Incorrect Orders
Please inspect your order promptly upon delivery. If you receive a damaged item, incorrect item, or item with missing parts, contact us within 7 days of delivery.
- Your order number
- A description of the issue
- Clear photographs of the item
- Photos of the packaging and shipping label, if applicable
Lost Packages
If tracking shows that your package has been delivered but you cannot locate it, verify the shipping address, check around your property, ask household members or neighbors, contact the shipping carrier, and contact us if you need assistance.
While we are happy to assist with carrier investigations, Happy People Gift Co. cannot guarantee refunds or replacements for packages confirmed as delivered by the shipping carrier.
Non-Returnable Items
The following items are generally not eligible for return or refund, except where required by law:
- Digital downloads and downloadable files
- Electronic gift cards and redeemed physical gift cards
- Personalized or custom-made products
- Final sale items and clearance items marked "Final Sale"
- Products damaged through misuse or normal wear
- Products returned outside the return period
Digital Products and Gift Cards
Because digital downloads are delivered immediately after purchase, all digital product sales are generally considered final. If you experience download issues, corrupt files, missing files, or technical delivery problems, contact us and we will make reasonable efforts to resolve the issue or provide a replacement file.
Gift cards are generally non-refundable, not redeemable for cash except where required by law, and not replaceable if lost or stolen except where required by law. Gift cards may be subject to additional terms displayed at the time of purchase.
Personalized Products and Promotional Items
Products customized with names, initials, dates, photographs, or other customer-provided information are generally non-returnable unless they arrive damaged, defective, or contain an error caused by Happy People Gift Co.
If a return causes your order to no longer qualify for a promotional discount or free gift, the value of the promotion may be deducted from your refund where permitted by law.
Order Cancellations and Refused Deliveries
We begin processing orders as quickly as possible. If you need to cancel an order, contact us immediately. While we will do our best to accommodate cancellation requests, we cannot guarantee that an order can be canceled once processing or fulfillment has begun.
Orders refused by the recipient or returned due to an incorrect shipping address may be subject to return shipping charges, original shipping charges, and restocking fees where permitted.
Fraud Prevention and Store Credit
To protect our customers, Happy People Gift Co. reserves the right to refuse returns or refunds in cases involving suspected fraud, abuse of our return policy, excessive return activity, or violations of our Terms of Use.
In some situations, we may offer store credit instead of a refund. Store credit may be issued at our discretion or where agreed upon with the customer.
Consumer Rights
Nothing in this Return & Refund Policy limits any rights or remedies available to consumers under applicable law. Where local consumer protection laws provide greater rights than those described here, those legal rights will apply.
Changes to This Policy
We may update this Return & Refund Policy from time to time to reflect changes in our business practices or legal requirements. The updated version will be posted on this page with a revised Effective Date.
Contact Us
If you have questions about returns, refunds, exchanges, or your order, please contact Happy People Gift Co. at support@happypeoplegiftco.com or visit https://happypeoplegiftco.com.